Care Actual
Care creepWhat we doBook a call

Care creep is costing your home every month.

We identify it, help you correct it, and make conversations with families about additional care easier.

Book a 20 minute call
Example
Assisted Living floor with 28 residents
Missed care last month
$2,580
Extra showers8 residents$840
Meals to the room7 residents$420
One-on-one time6 residents$720
Dressing help above plan5 residents$600
We help youFind itEvery shower, every additional tray, every 20 minutes spent with a resident.
We help youFix itDelivered care is measured against planned care for each resident. Persistent variances are flagged and then carried through reassessment and billing.
We help youTell the familyWhen a Director of Care decides a family should be informed, the update is sent in one step.
We help youGet it billedApproved changes flow directly to billing.

What care creep looks like

  • It starts small. A tray brought to the room one day becomes most days. Help with shirt buttons one morning becomes most mornings.
  • Staff provide it because the resident needs it. That is the job.
  • But the care level does not change on paper, and the home quietly absorbs the additional cost and staff hours.
  • It cuts the other way too. A resident pays for three showers a week and receives two. No one intended it, but a family paying for care that was not delivered is a compliance exposure.
  • Every operator we have spoken with knows both happen.
  • The problem is that no one can clearly see the leakage, the staff hours or the compliance risk.
A nurse and a resident looking at a tablet together outside a retirement home

What we do

  1. Capture
    Shower · Margaret · 703 · 7:40Mood low this morningRefused lunchHandoff: watch hydration
    1

    Capture

    Care events are recorded at the point of care: services delivered, changes in behaviour and mood, incidents, refusals and shift handoffs.

  2. Compare
    Care plan3 showers / wk
    Delivered5 showers / wk
    Rate card$35 each
    2

    Compare

    Each record is reconciled against the resident's care plan and rate card.

  3. Flag
    Over plan on 6 of 14 days · 14-day pattern
    3

    Flag

    Variances that persist over time are flagged as patterns, with the dates and notes behind them.

  4. Inform
    To: family of Margaret C.Dates, notes and options attached
    4

    Inform

    Families receive a clear, evidence-backed update, at the home's discretion.

  5. Bill
    Personal care, additional showers Ă— 8$280.00
    5

    Bill

    Approved changes are passed directly to billing.

Built for homes that put care first